Delivery boys routinely mark "Customer Refused" or "Customer Unlocatable" without calling or visiting the doorstep to meet daily route quotas. This unlawfully debits sellers for both forward and reverse logistics. Enter the shipment details below to generate a formal SLA breach notice demanding Call Detail Records (CDR) and full freight chargebacks.
Direct Summary: A fake NDR occurs when a courier delivery agent registers a false non-delivery scan (e.g. "Customer Door Locked" or "Customer Refused") without dialing the buyer. Merchants can overturn resulting reverse freight charges by submitting a formal SLA breach ticket demanding (1) Call Detail Records (CDR) proving a minimum 20-second outbound call and (2) GPS coordinates confirming physical vehicle presence within 50 meters of the delivery address.
Under Courier Merchant SLAs, marking an NDR without at least 1 verified IVR/SIM call of minimum 20-second ring duration constitutes fraudulent non-performance.
Cites mandatory 3-attempt SLA & Telecommunication CDR Verification
As documented extensively across Indian seller subreddits and seller community groups, last-mile delivery executives are assigned 80 to 120 parcels per day. When they run out of time at 6 PM, they bulk-mark parcels as "Customer Refused" or "Customer Door Locked" to avoid route penalties from their hub manager.
If an NDR is logged between 6:00 PM and 8:30 PM with zero customer call logs, it is an automated route-dump. Citing the timestamp in your dispute immediately flags the delivery hub.
Some delivery agents ring the customer for 1 second and immediately disconnect so a call record is created. Always insist on proof of a minimum 20-second ring duration or IVR answer.
When challenged with written customer statements, 3PL aggregators (Shiprocket, NimbusPost, Delhivery) are contractually forced to reverse reverse logistics billing to protect merchant accounts.
A fake NDR occurs when a 3PL courier executive marks an order as "Customer Refused" or "Customer Unavailable" without actually visiting the recipient address or calling the registered phone number, falsely triggering an RTO return and charging the merchant reverse freight.
Sellers can demand Call Detail Records (CDR) and GPS coordinates for the scan timestamp from the logistics provider (Delhivery, Ekart, ATS, Shadowfax). If the courier cannot prove a 20-second outbound call attempt or physical presence at the doorstep, reverse freight debits must be reversed.
Disputes must be raised with your logistics aggregator or courier grievance desk within 24 to 48 hours of the exception scan, before the parcel is consolidated for return transit to the seller origin warehouse.